Delivery Policy – Yokohama Representações e Comércio Ltda
Yokohama Representações e Comércio Ltda, located in Tsukuba, Ibaraki (Japan), is committed to ensuring transparency and security in the delivery of products purchased on our official website. Below, we present our delivery policy so that you, the customer, can understand the entire process and your responsibilities.
International Shipping and Freight
All products are shipped directly from manufacturers abroad to the address provided by the buyer at the time of purchase. Our main method of international shipping is E-Packet, which offers tracking from dispatch to final delivery.
Tracking: Allows you to track the goods from origin to destination.
Insurance: All packages are insured against loss or theft.
Domestic delivery: After customs clearance, delivery within Brazil is carried out by the Post Office.
Processing and Delivery Times
Order processing: 3 to 4 business days after payment confirmation on our website.
International delivery time: On average, 20 to 40 business days after the product is shipped by the supplier.
Maximum guaranteed delivery time: Delivery within 60 business days, except in exceptional circumstances.
Possible Delays and External Circumstances
Certain circumstances may affect the estimated delivery time, such as:
Pandemics or global health crises.
Postal worker strikes.
Delays in the payment of customs fees or additional charges.
Delays in clearance by the Federal Revenue Service.
In these cases, the delivery time may be extended, and Yokohama Representações will keep the customer informed.
Buyer Responsibilities
Delivery may be impaired or delayed in the following situations:
Incorrect or incomplete address provided in the registration.
Three unsuccessful delivery attempts by the postal service.
Postal service strike during the transit of goods.
It is essential that the buyer provides correct information and follows up on notifications to avoid returns or losses.
Guarantees and Refunds
Yokohama Representações is responsible for delivery within a maximum period of 60 business days. If the goods are not delivered within this period, except in the aforementioned unforeseeable circumstances, we guarantee a full refund of the amount paid.
Acceptance of Terms
When making a purchase on our website, you automatically agree to these terms and conditions of delivery, which cover:
Processing and delivery times.
Responsibilities of the parties.
Procedures in case of delays or delivery problems.
This policy applies to all users of the website, including customers, retailers, and suppliers.
How to Contact Us
If you have any questions or need support, please contact us by email at: [email protected].
We guarantee transparency and commitment to ensure that your shopping experience is the best possible. We thank you for your trust in choosing Yokohama Representações e Comércio Ltda for your international purchases.
