Exchange and Return Policy - Yokohama Representações e Comércio Ltda
Welcome to the official exchange and return policy of Yokohama Representações e Comércio Ltda, located in Tsukuba, Ibaraki, Japan. Our goal is to ensure your satisfaction and confidence when shopping with us at Placar Store. Please read the conditions and procedures for exchanges, returns, and refunds carefully.
Deadline for Exchanges and Returns
You can request exchanges or returns within 7 calendar days from the date of receipt of the order at your address. This deadline is valid for cases of regret and dissatisfaction with the product.
For products with manufacturing defects, the deadline is 30 calendar days after receipt.
Conditions for Exchange
For the exchange to be accepted, the product must meet the following conditions:
Be in perfect condition, with no signs of use.
Be in the original packaging, without damage.
Include all accessories and manuals (when applicable).
Important: Used, damaged, or unpackaged products will not be accepted for exchange.
How to Request an Exchange
Send an email to [email protected] with the following information:
Full name.
Order number.
Detailed reason for the exchange.
Wait for us to contact you with instructions for shipping the product and other guidelines.
Returns due to buyer's remorse
If you simply changed your mind, you can return the product within 7 days of receipt, in accordance with the right of withdrawal provided for in Brazilian law.
Steps for returns:
Send an email to [email protected] with your full name and order number.
After we receive the product and confirm its condition, we will issue a refund.
The amount will be credited using the same payment method used for the purchase.
Refund deadline: up to 30 days after receipt of the returned product.
Products with Manufacturing Defects
If the product is defective, you have the right to request a return or exchange within 30 days of receipt.
Procedure:
Send an email to [email protected] with:
Full name.
Order number.
Detailed description of the defect, accompanied by photos or videos.
We will review the case within 30 days after receiving the returned product.
The refund or exchange will be made at no additional cost to you.
How to Return Products
After requesting an exchange or return, you will receive a shipping authorization code by email.
Use this code to post the product at a post office, with no shipping costs to you (reverse logistics).
We recommend using the original packaging to ensure protection during transport. If it is not available, use suitable packaging.
Packaging costs are the responsibility of the customer.
Contact for Support
If you have any questions about our exchange and return policy, please contact us:
Email: [email protected]
Location: Tsukuba - Ibaraki, Japan
We guarantee transparency and commitment to make your shopping experience the best possible. Thank you for choosing Yokohama Representações e Comércio Ltda!
